At DigiVerse, we value your satisfaction and strive to provide the highest quality digital products. We understand that sometimes things don't work out, and we want you to feel confident in your purchase. That’s why we offer a 14-day money-back guarantee on all our digital products.
How to Request a Refund
If you are not completely satisfied with your purchase, you may request a refund within 14 days of the original purchase date. To initiate a refund, please follow these steps:
1. Visit our Support Page: Go to https://digiverse.live/support to access our support portal.
2. Submit a Refund Request: Fill out the support form with the necessary details, including your invoice number, transaction id, the email address used for the purchase, and the reason for your refund request.
3. Await Confirmation: Our support team will review your request and respond within 1-3 business days. If your refund is approved, we will process the refund to your original method of payment.
Refund Conditions
- Eligibility: Refund requests must be made within 14 days of the original purchase date. Any requests made after this period will not be eligible for a refund.
- Digital Products: Refunds are applicable only to digital products purchased directly from DigiVerse. We cannot process refunds for products purchased through third-party vendors or partners.
- Exceptions: If you encounter technical issues or problems with the digital product, please contact our support team first. We are committed to resolving any issues and ensuring you have a positive experience.
Processing Time
Once your refund is approved, it may take 5-10 business days for the refund to appear in your account, depending on your payment provider. We appreciate your patience during this process.
Contact Us
If you have any questions about our refund policy or need assistance with your refund request, please do not hesitate to contact our support team at https://digiverse.live/support.
Thank you for choosing DigiVerse. We appreciate your business and are here to support you.
DigiVerse Customer Support Team
https://digiverse.live/support